Return & Refund Policy

1. Introduction

At Total Care Internet Services, we are committed to providing high-quality cleaning and maintenance services. This Return and Refund Policy outlines the conditions under which refunds or service adjustments may be provided.

2. Nature of Services

Since we offer service-based solutions such as cleaning, electrical work, AC repairing, gardening, and maintenance, returns are not applicable in the traditional sense. However, we do offer refunds or re-service options based on specific conditions for 30 days.

3. Refund Eligibility

Refunds may be considered under the following conditions:

• The service was not delivered as agreed
• There was a significant issue reported during or immediately after the service
• The service quality did not meet the promised standards

All refund requests must be submitted within 30 daysof service completion.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• If the service has been fully completed to the agreed standard
• If issues are reported after a long delay
• If the problem is due to pre-existing conditions or customer negligence
• If access or required conditions were not properly provided by the customer

5. Re-Service Policy

In cases where service quality issues are confirmed, we may offer a free re-service instead of a refund. Our team will revisit and resolve the issue to ensure customer satisfaction.

6. Cancellation Policy

Customers can cancel a booking before the scheduled service time. Refund eligibility for cancellations depends on how early the cancellation is made. Last-minute cancellations may not qualify for a full refund.

7. Processing Time

Approved refunds will be processed within 5–7 business days. The time for funds to reflect may vary depending on the payment method used.

8. Contact Us

If you have any questions or want to request a refund, please contact us through our website or customer support channels. Our team is always ready to assist you.